Soundza Privacy Policy
Privacy Policy
This Privacy Policy explains how Orange Lake, LLC, a limited liability company doing business as “Soundza” (throughout this Privacy Policy, “Soundza,” “the Company,” “we,” “us,” or “our” refers to Orange Lake, LLC), collects, uses, shares, and protects information when you use the Soundza website, mobile applications, and related services that allow musicians and creators to upload, share, browse, license, and download loops, beats, sound effects, samples, and related content (collectively, the “Service”).
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use the Service.
Information we collect
We collect information in the following categories:
1.1 Information you provide to us
- Account information: name, username, email address, password, and profile details (such as bio, profile photo, social links, and artist/producer name) when you register for an account.
- Content you upload: audio files (loops, beats, samples, sound effects, stems), files related to the content (such as video, images, text, and other computer files), titles, tags, descriptions, artwork, and licensing terms you attach to content you upload for sharing, sale, or licensing.
- Transaction information: billing name, billing address, and payment details when you purchase, sell, or license content. Full payment card details are collected and processed by our third-party payment processor(s) Stripe/Paypal and are not stored on our servers.
- Payout information: information required to pay creators, such as bank account or payout account details, provided directly to our payment/payout processor.
- Communications: messages, support requests, feedback, and other communications you send to us or to other users through the Service.
- Other information you choose to provide, such as when you participate in surveys, contests, forums, or promotions.
1.2 Information collected automatically
- Usage data: pages and screens viewed, content played, downloaded, uploaded, liked, or purchased, search queries, referring/exit pages, interaction timestamps, and other actions you take on the Service.
- Device and log data: IP address, browser type, operating system, device identifiers, mobile network information, and crash/error logs.
- Cookies and similar technologies: cookies, local storage, pixels, and SDKs used to recognize your browser or device, remember preferences, keep you logged in, and understand how the Service is used (see Section 6).
- Approximate location: general location inferred from your IP address (we do not collect precise GPS location unless separately disclosed and consented to).
- Bot detection: we use Cloudflare Turnstile to protect certain forms (such as account signup) from automated abuse. Turnstile may collect browser and interaction data to distinguish humans from bots without requiring a visible challenge. For details on how Cloudflare processes this data, see the Cloudflare Turnstile Privacy Addendum.
1.3 Information from third parties
- If you register or log in using a third-party account (e.g., Google, Facebook, Apple), we may receive basic profile information from that provider, as permitted by your settings with that provider.
- Information from payment processors confirming completed or failed transactions.
- Information from analytics, fraud-prevention (including Cloudflare Turnstile), and advertising partners, where applicable.
How we use information
We use the information we collect to:
- Provide, operate, improve and maintain the Service, including hosting, streaming, and enabling browsing, download or licensing of content.
- Create and manage your account, and facilitate transactions between buyers, licensors, and creators.
- Process payments, payouts, refunds, and related accounting/tax obligations.
- Communicate with you, including transactional notices, customer support, and (with your consent or as permitted by law) marketing communications.
- Personalize your experience, such as recommending content, sounds, or creators.
- Monitor, analyze, and improve the Service, including troubleshooting and analytics.
- Detect, investigate, and prevent fraud, unauthorized use, copyright/intellectual property infringement, and violations of our Terms of Service.
- Enforce content licensing terms attached to loops, beats, samples, and other uploaded content.
- Comply with legal obligations and respond to lawful requests from public authorities.
Your choices and rights
Depending on your location, you may have certain rights regarding your personal information, which may include the right to:
- Access, correct, or update your personal information (many fields can be updated directly in your account settings).
- Request deletion of your account and associated personal information, subject to legal, tax, and legitimate business retention requirements.
- Object to or restrict certain processing, or withdraw consent where processing is based on consent.
- Request a copy of your personal information in a portable format.
- Opt out of marketing communications at any time by using the unsubscribe link in our emails or adjusting your account notification settings.
- Opt out of certain cookies and tracking technologies, as described in Section 6.
- Exercise rights specific to your jurisdiction, such as rights under the EU/UK GDPR or U.S. state privacy laws, including the right to non-discrimination for exercising your rights.
To exercise these rights, contact us using the information in Section 12. We may need to verify your identity before fulfilling certain requests.
Content, licensing, and public visibility
Soundza is a platform for sharing and licensing audio and other content. When you upload content, certain information — including your artist/username, content titles, descriptions, and applicable licensing terms — is intended to be visible to other users or the public, as controlled by the visibility and licensing settings you select. You are responsible for ensuring you have the necessary rights to upload and share any content, and for understanding that content shared publicly may be accessed, downloaded, or used by others in accordance with the license terms you select.
Data retention
We retain personal information for as long as necessary to provide the Service, comply with our legal obligations (including tax, accounting, and licensing-dispute recordkeeping), resolve disputes, and enforce our agreements. Uploaded content and associated licensing records may be retained even after account deletion to the extent necessary to honor licenses already granted to other users, unless otherwise required by law.
Data security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International data transfers
We may store and process information in countries other than the one in which you reside. Where required by law, we implement appropriate safeguards for such transfers (such as standard contractual clauses).
Children's privacy
The Service is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from children under that age. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Service, updating the “Effective Date” above, and, where required by law, providing additional notice (such as email notification). Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
Contact us
If you have questions or requests regarding this Privacy Policy or our data practices, please contact us at:
Orange Lake, LLC (d/b/a Soundza)admin@soundza.com
